Amanda Higley
I am a detail-focused, A+ and Microsoft Certified, reliable professional looking to gain further experience in the technology industry while gaining a Master's degree in Information Assurance.
Education & Schools
Masters Degree
Information Assurance
University of Maryland University College
Expected May 2016
Bachelor's of Arts and Sciences
Biology
University of Mary Washington
May 2009
Certifications
CompTIA A+ Certification
Valid July 2014 - July 2017
Microsoft Technology Associate
April 2015
Work Experience
Technology Intern
CentroNia, Inc.
- Desktop deployment and configuration using Windows 7 Professional across four sites
- New employee setup using Active Directory, linking new employee profiles with network shares and new email set up within Microsoft Exchange
- Installation of new hardware accessories (memory, replacement hard drives)
- Creation of purchase orders and equipment ordering
Operations Specialist
SecureNet Payment Systems
- Board merchant credit card and ACH processing applications
- Determine overall risk analysis of businesses applying for credit card or ACH processing services and provide approval recommendations
- Creation of merchant processing terminal configurations
- Create standard operating procedures for merchant on-boarding
Data Entry Specialist
Temporary Solutions/NetStar 1
- Processed Lead Abatement applications and payments for EPA contract
- Exceeded daily data entry quota by over 20%
- Modified contractor photos for badges using image editing programs
Skills
Proficient in Troubleshooting and Repair of Computer Hardware
Technically Proficient
- Basic Troubleshooting Microsoft Operating System
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Typing Speed - 72 words per minute
- Installation of racked servers in data centers
- Re-cabling of server infrastructure
Strong Attention to Detail
My education and professional experience have honed my diagnostic reasoning skills. Confidentiality of Sensitive Info
- Clean background - personal and professional.
- Experience maintaining sensitive personal data of clients in a PCI Compliant environment.
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